At Koomba Inc. (“Koomba”, “we”, “our” and “us”), we respect your privacy and appreciate the trust you have placed in us. This Privacy Policy explains how Koomba collects, uses and discloses information we obtain in connection with our provision of services through our website or other online services that link to or refer to this Privacy Policy (collectively, the “Services”). It is important that you read this Privacy Policy carefully because any time you use our Services, you consent, on your own behalf, to the practices we describe in this Privacy Policy.
The Privacy Policy is part of our Terms of Use, which can be found on our website. Terms in the Privacy Policy have the same meaning as in our Terms of Use. When you use our Platform, you accept and agree to both the Terms of Use and to the Privacy Policy. If you do not agree to be bound by the Privacy Policy you should stop using the Services immediately. By accessing and using our Services you affirm that you have read the Terms of Use and the Privacy Policy and that you understand, agree and acknowledge all the terms contained in both of them.
How we collect your information
Information You Provide
We collect any information that you provide us when you use the Services, when you communicate with our team or when requesting additional information from or about our Services.
For example, we collect:
Your contact information and other identifiers, such as your name, phone number and email address;
Other information, when you register or contact us directly, such as when we ask you to create a username and password;
Demographic information, such as your gender and age;
Information about your mental state that you provide us when you interact with our Services; and
Payment information, when you transact with us, and commercial information, such as records of your transactions with us.
Information we may receive from school administrators, which could include any of the above information.
Koomba currently prohibits you from sharing the following information;
Any information considered to be ‘Protected Health Information’ under the Health Insurance Portability and Accountability Act (HIPAA). Any information collected through a survey or otherwise as part of your relationship with Koomba will not be deemed to be a ‘diagnosis’, ‘medical condition’, ‘medical treatment’ or other status that would require compliance with HIPAA.
Any information considered to be ‘Consumer Health Data’ under the Washington MyHealth MyData law, or other state-specific privacy laws.
In select situations, Koomba may engage a covered medical provider as a ‘Business Associate’ and execute a privacy agreement prior to processing any sensitive personal information.
Information We Collect Automatically
We may automatically collect certain technical information from your computer or mobile device when you use the Services.
For example, we collect:
Device and Usage Information. We may receive information from your device, including the IP address, mobile operating system version, and unique device identifiers. We may also collect and store your browser settings and preferences.
Online Activity. We may receive information about your interactions with our Services and other electronic and network activity information, such as the time spent interacting with content and the dates and times of your visits, and other information through the use of cookies, web beacons, and other Internet technologies:
Cookies and web beacons. We also collect basic analytics data through Cookies when you access or use the Platform. A “Cookie” is a small piece of data or text file stored on the local hard disk of your computer or mobile device. These include our own first-party Cookies and third-party Cookies. Some Cookies are only stored temporarily and destroyed each time you close your web browser. Others may remain on your browser and may collect and store data for a period of time after you have left the Platform.
How we use Cookies
Functionality. Our Platform uses Cookies to ensure it functions properly, including page loads or our chat feature.
Performance and Analytics. Our Platform uses Cookies to gather usage and performance data. This enables us to monitor and improve the Platform’s performance, our services, and your experience.
How you can control Cookies
If you wish to prevent Cookies from tracking your activity on our Platform or visits across multiple websites, you can set your browser to block certain Cookies or notify you when a Cookie is set.
If you block Cookies, some features that make the Platform function property may not work and your experience may be affected.
Other Information
How we use your information
We generally use the information we collect for the following business or marketing purposes:
Provide, customize and improve our products and services. For example, we use the information we collect about you to provide the Services, to improve and develop new products, services, features and functionality and to understand and analyze the usage trends and preferences of our users. We also use your information to (i) personalize our services, such as remembering information about you so that you will not have to re-enter it next time you use the Services; (ii) provide customized content and relevant advertising; and (iii) monitor and analyze usage and the effectiveness of the Services and marketing activities.
Communicate with you about our products, services, and promotions. For example, we may send emails to the email address you provide to us for operational purposes, such as account management or customer service. We may also use your information to send you promotional communications by email. If you prefer not to receive such promotional communications from us, you may opt-out by following the instructions included in those communications.
Comply with applicable law and enforce our legal rights. We may also process the information we collect about you or from you for the following purposes: (i) to enforce our terms and other legal rights, including intellectual property rights; (ii) to comply with or address applicable law, regulations, or legal processes, such as a court order or subpoena; (iii) in response to requests by government agencies, such as law enforcement authorities; and (iv) to comply with industry standards and our policies.
In addition, we will use your information to reach out to you, either ourselves or using the appropriate authorities, if either we or a Facilitator has a good reason to believe that you or any other person may be in danger of harming yourself or may be either the cause or the victim of a criminal act.
Other Parties As Required by Law or As Necessary. We may disclose information you provide and information we collect automatically about you: (i) if we are required to do so by law, regulation or legal processes, such as a court order or subpoena; (ii) in response to requests by government agencies, such as law enforcement authorities; (iii) when we believe disclosure is necessary or appropriate to protect against or respond to physical, financial or other harm, injury or loss to property; or (iv) in connection with an investigation of suspected or actual unlawful activity.
Otherwise with your consent or as described to you at the time of collection.
Third parties with whom we share your information
Service Providers. We work with third-party service providers who provide development, hosting and other services. These third parties may have access to, or process, information you provide and information we collect automatically in connection with providing us these services.
Business Transfers. We also reserve the right to transfer information you provide and information we collect automatically to advisors, potential transactional partners or other third parties in connection with the consideration, negotiation or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate or transfer all or a portion of our assets or in the unlikely event of a bankruptcy.
With Your Consent. We may share information you provide and information we collect automatically for other purposes with your consent or at your direction.
Third party services
We may disclose or share de-identified, aggregate, or anonymous information about our users with any recipients. This means that the information we share with our advertising and marketing partners does not personally identify you."
Your privacy choices
Koomba provides you with the following privacy choices;
For all privacy choices, you may contact us at hello@koomba.co.
How we hold and protect your information
We use certain physical, administrative and technical measures that are intended to maintain the integrity and security of information that we collect and maintain. Please be aware that no security measures are perfect or impenetrable. We cannot and do not guarantee that information about you will not be accessed, viewed, disclosed, altered or destroyed by breach of any of our physical, technical or managerial safeguards. Moreover, Koomba cannot guarantee the security of networks that we do not control, including the Internet and any wireless networks over which information may be transmitted to Koomba.
Retention
We will retain your personal information for as long as is necessary for the purposes set out in this Privacy Policy or internal policies. The criteria we use to determine retention periods for each category of personal information is based on the type of personal information, contractual requirements, or with regards to product or service maintenance and improvements. We will also retain and use personal information as necessary to comply with our legal obligations, resolve disputes and enforce our legal agreements and policies.
Children’s privacy
We do not knowingly collect information online from children under the age of 14 or knowingly allow such persons to become users. If you tell us that we have collected information from a child under the age of 14, we will promptly take steps to delete any personal information collected in accordance with applicable law.
International Users
The Services are intended for users located within the United States. If you choose to use the services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you may be transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions. By providing any information, including personal information, on or to the Services, you consent to such transfer, storage and processing.
Changes to our privacy and practices
This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our information practices or relevant laws. To inform you of any change, we will post the updated Privacy Policy on the Services and indicate at the top of the Privacy Policy when it was updated.
Changes to Our Privacy Notice
Koomba reserves the right to amend this Privacy Policy at our discretion and at any time. When we make changes to this Privacy Policy, we will post the updated Privacy Policy on our websites and update the effective date. Your continued use of the Platform following the posting of changes constitutes your acceptance of such changes.
Contact Information
If you have any questions or comments about this Privacy Policy, the ways in which Koomba collects and uses your information described above, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:
Koomba Inc.
hello@koomba.co
If you or anyone you know are in a crisis or may be in danger, please do not use Koomba. These resources can provide you with immediate help.
