Privacy Policy

At Koomba Inc. ("Koomba", "we", "our" and "us"), we respect your privacy and appreciate the trust you have placed in us. This Privacy Policy explains how Koomba collects, uses and discloses information we obtain in connection with our provision of services through our website or other online services that link to or refer to this Privacy Policy (collectively, the "Services"). It is important that you read this Privacy Policy carefully because any time you use our Services, you consent, on your own behalf, to the practices we describe in this Privacy Policy.

The Privacy Policy is part of our Terms of Use, which can be found on our website. Terms in the Privacy Policy have the same meaning as in our Terms of Use. When you use our Platform, you accept and agree to both the Terms of Use and to the Privacy Policy. If you do not agree to be bound by the Privacy Policy you should stop using the Services immediately.

How We Collect Your Information

Information You Provide

We collect any information that you provide us when you use the Services, when you communicate with our team or when requesting additional information from or about our Services. For example, we collect:

• Your contact information and other identifiers, such as your name, phone number and email address
• Other information, when you register or contact us directly, such as when we ask you to create a username and password
• Your school name, school sports team and relevant sport played
• Demographic information, such as your gender and age
• Information about your mental state that you provide us when you interact with our Services
• Payment information, when you transact with us, and commercial information, such as records of your transactions with us

Information we may receive from school administrators, which could include any of the above information.

Koomba currently prohibits you from sharing the following information:

• Any information considered to be 'Protected Health Information' under HIPAA
• Any information considered to be 'Consumer Health Data' under state-specific privacy laws

In select situations, Koomba may engage a covered medical provider as a 'Business Associate' and execute a privacy agreement prior to processing any sensitive personal information.

Information We Collect Automatically

We may automatically collect certain technical information from your computer or mobile device when you use the Services.

SMS Communications and Consent

By submitting your phone number through Koomba's intake forms or creating an account, you consent to receiving text messages related to your account, service updates, and personalized support recommendations. Message and data rates may apply. You may opt out of SMS communications at any time by replying "STOP" to any message.

Device and Usage Information

We may receive information from your device, including the IP address, mobile operating system version, and unique device identifiers. We may also collect and store your browser settings and preferences.

How We Use Cookies

Functionality. Our Platform uses Cookies to ensure it functions properly, including page loads or our chat feature.

Performance and Analytics. Our Platform uses Cookies to gather usage and performance data. This enables us to monitor and improve the Platform's performance, our services, and your experience.

If you wish to prevent Cookies from tracking your activity on our Platform, you can set your browser to block certain Cookies or notify you when a Cookie is set.

How We Use Your Information

We generally use the information we collect for the following business or marketing purposes:

• Provide, customize and improve our products and services. For example, we use the information we collect about you to provide the Services, to improve and develop new products, and to understand usage trends.
• Communicate with you about our products, services, and promotions. We may send emails for operational purposes such as account management or customer service.
• Comply with applicable law and enforce our legal rights.

Third Parties With Whom We Share Your Information

Service Providers. We work with third-party service providers who provide development, hosting and other services.

Business Transfers. We reserve the right to transfer information in connection with a corporate transaction.

Safeguarding and Session Transcripts. As part of our safeguarding obligations, Koomba may transcribe certain coaching sessions conducted through our platform. These transcripts are created and stored securely within Healthie's HIPAA- and SOC-2-compliant system.

Provider Coordination

We may share your information with other Koomba Care Team members (for example, a sports psychologist, mental performance coach, or sports nutritionist) who are supporting you. We do this to coordinate recommendations, avoid conflicting advice, and give you more integrated support.

Your Privacy Choices

• To access the personal information we have on you
• To correct inaccurate information we maintain on you
• To delete the personal information we have on you
• To opt-out of email marketing

For all privacy choices, you may contact us at hello@koomba.co.

How We Hold and Protect Your Information

We use certain physical, administrative and technical measures that are intended to maintain the integrity and security of information that we collect and maintain. Please be aware that no security measures are perfect or impenetrable.

Children's Privacy

We do not knowingly collect information online from children under the age of 14 or knowingly allow such persons to become users.

Disclosures for Safety, Legal, and SafeSport Obligations

We may use and disclose Personal Information when we reasonably believe it is necessary to comply with law, comply with SafeSport/NCAA/NGB/institutional policies, protect health and safety, and respond to lawful requests from courts, law enforcement, or regulatory authorities.

International Users

The Services are intended for users located within the United States. If you choose to use the services from outside the U.S., you consent to the transfer, storage and processing of your data in the United States.

Changes to This Policy

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our information practices or relevant laws.

Contact Information

If you have any questions or comments about this Privacy Policy, please contact us at:

Koomba Inc.
hello@koomba.co

If you or anyone you know are in a crisis or may be in danger, please do not use Koomba. These resources can provide you with immediate help: 988 Suicide & Crisis Lifeline (call or text 988), Crisis Text Line (text HOME to 741741).